I recently purchased a Koala bed, and the experience from ordering to setup was seamless. The bed arrived in compact, eco-friendly packaging, making it easy to transport and unpack. Assembly was straightforward, with clear instructions that required no tools.
The quality of the bed frame is exceptional—it’s sturdy yet lightweight, with a minimalist design that complements any bedroom aesthetic. The eucalyptus wood finish is not only beautiful but also sustainably sourced, which aligns with Koala's eco-conscious values.
As for the mattress, it strikes a perfect balance between support and comfort. The dual firmness option is a standout feature, allowing me to customize it to my preference. It offers excellent support for my back and adapts well to different sleeping positions, ensuring a restful sleep every night.
Another highlight is the 120-night trial and 10-year warranty, which shows Koala's confidence in their product. Customer service was also top-notch—prompt and helpful throughout