Welcome to a good night’s sleep

We love a bargain just as much as you do. That’s why we run competitions (“Competitions”), offer sales and discounts (“Offers”), and provide access to benefits through referral or bonus programs (“Rewards”) from time to time.

We are Koala Sleep Pty Ltd (ABN 18 605 237 090), but you can call us Koala. In these Promotion Terms, we also call ourselves “we”, “us” and “our” and we refer to you as… you guessed it, “you” or “your”.

• Competitions
• Offers
• Rewards 
• 'Refer a Friend’ Referral Program 

Additional terms may apply to specific Competitions, Offers and Rewards. In case of any inconsistency between such additional terms and the terms on this page, the additional terms will prevail to the extent necessary to resolve the inconsistency. By participating in a Competition, or taking advantage of an Offer or Reward, you are agreeing to these Promotion Terms, our Privacy Policy and any additional terms applicable to that Competition, Offer or Reward. 

Competitions

Details of how to enter our Competitions are available at the point of entry or through the forum(s) on which the Competition is being run (such as our social media platforms). You may not be eligible to enter every Competition that we run.

The Prize for each winner will be as specified in terms applicable to the Competition, and no cash or other alternatives will be offered. Prizes remain subject to availability and we reserve the right to substitute a prize with another of equivalent value without giving notice. Prizes are not transferable and cannot be substituted or exchanged for any alternative offer. 

If you enter any Competition, you agree that we may treat your entry (or entries) in the same way as we treat “Feedback” – please see our Website Terms for further details.

Our current Competitions are as follows:

From time to time, Koala will make offers available for sales or other discounts in connection with the purchase of our products. 

Offers are made available subject to terms specified at the time the offer is made. Unless the terms related to the Offer say otherwise, the Offer will be subject to the following conditions: 

• Any Koala discount codes that apply to purchases made through our website may not be used in conjunction with any other promotions or other offers, and only one discount code may be used per order.
• If you receive a free or bonus product as part of an Offer, then our 120-day trial period will not apply to these products and they cannot be returned for cash or store credit for change of mind (unless stated in the terms specific to the Offer). 
• For the return of any product purchased or received under an Offer, you will only be refunded the amount paid for that product and the offer cannot subsequently be used on any subsequent purchase. Your rights under the consumer guarantees will still apply for these Products though.

Our current Offers are as follows:

 

Email Welcome Offer

This offer commences at 12:00pm AEST on 6 September 2023, and Koala reserves the right to suspend or end the offer at any time. While this offer is active, if you are a new customer and sign up to Koala’s mailing list, you will receive a code that entitles you to 10% off your first order placed through the au.koala.com website.

Offer is only available to Australian Residents who are new customers to Koala that have not previously made a purchase, and may only be redeemed once per customer as part of their first transaction. Excludes bundles, sets, clearance products, delivery charges, assembly services and the purchase of gift cards. The 10% discount will be applied off the RRP for products not excluded from the offer where the promotion code is applied at checkout (up to a maximum discount of $3,000). Not valid in conjunction with any sale or other promotion or offer. Offer is subject to change and may be withdrawn at any time. All other Terms of Service continue to apply.

SMS Sign-up Offer

This offer commences at 9:00AM AEST on 13 September 2024, and Koala reserves the right to suspend or end the offer at any time. While this offer is active, if you provide your mobile phone number and agree to receive marketing communications to that number via SMS, you will receive a code that entitles you to 10% off one order placed through the au.koala.com website. 

Offer is only available to Australian Residents who are customers that have not previously signed up to receive marketing communications from Koala via SMS, and may only be redeemed once per person. Excludes bundles, sets, clearance products, delivery charges, assembly services and the purchase of gift cards. The 10% discount will be applied off the RRP for products not excluded from the offer where the promotion code is applied at checkout (up to a maximum discount of $3,000). Not valid in conjunction with any sale or other promotion or offer. Offer is subject to change and may be withdrawn at any time. All other Terms of Service continue to apply.

Bedbuyer Offer

This offer starts at 8:00am AEST on 22 August 2024, and Koala reserves the right to suspend or end the offer at any time. Valid only for Australian residents. Discount will be applied off the RRP for each individual Koala Mattress, Koala Plus Mattress and Koala Luxe Mattress product in one (1) order at checkout where a valid promotion code is entered. Promotion code can be redeemed only once per person. Not valid in conjunction with any sale or other promotion or offer. Offer is subject to change and may be withdrawn at any time. All other Terms of Service continue to apply.

Mattress Quiz Offer

This offer starts at 8:00am AEST on 24 August 2024, and Koala reserves the right to suspend or end the offer at any time. Valid only for Australian residents who have received an email from Koala with the promotion code for this offer after completing Koala’s mattress quiz. Discount will be applied off the RRP for one unit of the mattress product stated in the email when the promotion code is entered at checkout. Code can be redeemed only once per person during the offer period. Not valid in conjunction with any sale or other promotion or offer. Offer is subject to change and may be withdrawn at any time. All other Terms of Service continue to apply.

Influencer Offers

From time to time, Koala partners with certain people or groups on social media platforms (“Influencers”) to make promotion code offers available to their followers. Offers that Koala has agreed with an Influencer to promote on their social media page(s) will be available from the time the Influencer posts the promotion code until the date specified in the post. Valid only for Australian residents. Offer is valid for a $100 reduction on the cart price that will be applied at checkout where the total cart value is $1,000 or greater and a valid promotion code is entered. Promotion code can be redeemed only once per order. This offer does not apply to bundles, sets, clearance products, delivery charges, assembly services or the purchase of gift cards, and is not valid in conjunction with any other promotion or offer (other than sales promoted on au.koala.com). Offer is subject to change and may be suspended or withdrawn at any time. All other Terms of Service continue to apply.

 

Rewards

Our current Rewards are as follows:

'Refer a Friend' Referral Program

Koala’s Referral Program allows you to refer your friends or family to make a purchase from Koala, and you will receive a discount of $200 off your next Koala purchase over $750 for each new customer you refer who:

1. spends at least $750 with Koala in their first transaction; and
2. keeps the Koala products they purchase for more than 14 days.

Family members and friends you refer to Koala will receive a discount of $200 off their first purchase with Koala where they spend $750 (excluding delivery charges, assembly services and the purchase of gift cards). 

The $200 discount codes issued under our Referral Program are redeemable for 12 months after the date the discount code is issued.

How to receive the reward

When you refer a family member or friend, they will receive an email from Koala inviting them to receive $200 off their first purchase. Your family member or friend can take up this offer by providing Koala with their email address and agreeing to receive email communications from Koala. 

If they provide their email address to us, we will send them an email with their unique discount code. 

We will send you an email with your reward - a $200 off discount code - once the family member or friend you refer has made a purchase from Koala of over $750 and has not returned the product(s) within 14 days of purchase.

Limitations

Both you and the family member or friend you refer will need to spend $750 for you to receive your reward, and any amounts spent on delivery charges, assembly services or the purchase of gift cards will not count towards that $750 spend. The $200 discount cannot be applied retrospectively to any purchases. 

You can only use one (1) $200 discount towards a single purchase (for example, if you have referred three friends and have received a $200 discount for each referral, then you need to make three separate purchases to use these discounts - as you can’t apply more than one referral discount to any individual purchase). You also cannot combine a $200 discount with any other promotion or offer (including any other discount code). 

Under this Referral Program, you can receive a maximum of 10 referral discounts.

You are not permitted to refer yourself. Koala has a system in place that will automatically void the reward for any self-referrals. If you believe that a self-referral did not take place, please contact our Customer Service team at support@koala.com. 

Koala complies with the Spam Act 2003 (Cth) and we expect you to as well. This means you cannot use our Referral Program to create spam. You must not provide us with the email address of any family member or friend unless you have obtained their permission for us to send them an email about our business. Sending emails or SMS to people without permission is considered spam.

If there is an issue with retrieving your referral code or your personal URL (referral link), please contact our Customer Service team at support@koala.com as they can retrieve this information for you.