We deliver to customers Australia-wide, with a few far-flung exceptions. Find out more about how we deliver.

Unfortunately, due to increased shipping costs we are now unable to deliver to some remote or rural postcodes. Whilst we’d love to deliver to ALL Aussies, transit costs to these areas far outweigh what we can reasonably charge customers, and may still result in unsatisfactory experiences.

We appreciate this is less than ideal. If your postcode is not supported we suggest arranging collection from a serviced postcode address, if at all possible.

If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth) you can select a delivery time that's convenient for you.

Order a mattress or furniture item before 3pm on any weekday and we can deliver your order within 4 hours, if its in stock. Weekday evening and Saturday morning deliveries are also available!

Small items when ordered on their own (including bedding, bed linen and pillows) will be delivered FREE across metro areas. Please check your delivery date estimate at checkout.

Outside of our same-day delivery areas delivery is still completely free. Your items will be shipped from our metro warehouses so delivery will take longer. You will receive your delivery in 1-10 business days. Find out more.

Enter your postcode into the delivery checker at checkout to confirm if we deliver to your area, see a delivery estimate and whether there are any delivery fees to your location.

Delivery fees are calculated by the size and weight of your order as well as your location.

They sure are. In metropolitan areas, any order that includes a mattress qualifies for free delivery when you choose standard delivery. In regional and rural areas, any mattress in an order qualifies for free delivery.

If you choose Premium Delivery Service when you order a mattress and an item of furniture, the premium rate of $245 will apply. You’ll then get your furniture item/s delivered and assembled in the room of your choice, as well as rubbish removed.

For standard delivery, our delivery drivers will deliver to your apartment door if your apartment has a lift. If your apartment does not have a lift, our drivers are happy to deliver up to 3 flights of stairs (i.e. 30 steps).
For Premium Delivery Service, the delivery and assembly of your furniture will take place in your room of choice, regardless of whether you live in a house or an apartment.

When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.

1. Paper and Cardboard (including Honeycomb Cardboard) - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save space. You don’t need to worry about removing any tape or labels from your cardboard boxes. They will be removed in the recycling process.
2. Soft plastic packaging - Unfortunately there are limited options to recycle soft plastics in your kerbside bins, but you can research recycling services in your area via recyclingnearyou.com.au or contact your local council.
   
   If you’d prefer we take your rubbish away and ensure it’s recycled properly, you can opt for our premium delivery service at checkout (if available in your area). This service also includes delivery and assembly in the room of your choice on top of rubbish removal.

Yes, we'll send you an SMS when your delivery has left the warehouse.

If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth), you will also receive a live tracking link in the text so that you can see where your product is at any point in time!

If you choose standard delivery, we can leave your delivery somewhere safe if you're not home. Make sure you tick the box during checkout to let us leave your package unattended.

If you choose our Premium Delivery Service, someone needs to be home to let the delivery team in to assemble your furniture and remove your rubbish. 

If you're in Sydney, Melbourne, Adelaide, Brisbane or Perth you can select a delivery time that's convenient for you - weeknights until 8pm and Saturday mornings included! Find out more about how we deliver. These extended hours apply for our standard delivery only. 

All our furniture items are delivered by a courier to your nominated delivery street address. For safety (OH&S) reasons our couriers are not allowed to enter your home, or carry the items up more than three flights of stairs. If you think you’ll struggle with the bigger or heavier boxes, we recommend inviting someone over to help.

Please note if you live in an apartment block, our drivers may not be able to take your items to your front door so you may have to meet them at the front.

In certain metro areas, we do offer a paid Premium Delivery Service where customers are able to access an all-in-one delivery, assembly and rubbish removal service. If this service is available to you, you’ll be able to select this service at the checkout.

Given the sheer size of Australia, it can take a bit of time to get to the hard to reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.

We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.

We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.

We assess all warranty claims on a case by case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

Yes, returned products under our 120 night trial will receive a full refund, including original delivery fees.