120 Night Trial

Couple relaxing on a white mattress in a bedroom with wooden bedhead, green wall, and bedside tables. Soft lighting, modern décor.

120-night trial

Because 172,800 minutes in the comfort of your home is better than 5 minutes in store.

Take up to 120 nights to get really comfortable with your Koala product. If it's not the right match, let us know, and we'll organise a full refund of the purchase price.

Love it or return it. No stress, no fuss.

  • Woman sleeping on a white mattress, covered with a white duvet. Behind, a wooden headboard, and framed artworks on the wall.

    Buy it, get it, try it

    Take up to 120 nights to see if it's the right match for you.

  • Woman excitedly stands next to an assembled wooden bed frame. A large cardboard box labeled "koala" is on the floor. Minimalist room decor.

    Not for you? Return it.

    Contact our customer service team to return it. We'll refund you the full purchase price you paid for your Koala product(s).

  • Showroom of sofas and armchairs in light grey and blue, with "Koala Second Home" text overlay; furniture recovery and factory outlet.

    We re-use or recycle

    Returned products are sent to Koala Second Home, donated to charity, or recycled into carpet underlay.

Start your 120-night trial return

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How does our 120-night trial returns work?

  • Close-up of dark green palm leaf with visible veins, featuring a bold white number one in the centre.

    Submit return

    • Colour missed the vibe check?
    • Not so hot with a measuring tape?
    • Goldilocks not happy? Too firm? Too soft?


    No stress. Simply login to your Koala account, find your order & submit your return via our automated form.

  • Ocean wave at sunrise with large white number 2 overlay.

    Arrange pick-up or drop it off

    Live in a metro area? We’ll pick up big items like mattresses, bed bases and sofas for free.

    Live regionally? You’ll still get the 120-night trial, but return shipping isn’t covered. You’ll need to drop your item off at one of our Koala Fulfilment Centres

    Returning smaller items? For things like pillows, sheets and homewares, we’ll send you a free return label so you can pop them in the post

  • Aerial view of a sandy beach with turquoise waves. Two people stand at the shoreline, casting long shadows. Large white number three overlays the scene.

    Full refund of the purchase price

    Get a full product refund (delivery fees excluded) within 5-7 business days of us receiving it.

    Want to know where your return ends up?

Frequently asked questions

What is Koala's return policy?

You’ve got 120 nights to get comfy with your new Koala product. If it’s not the right fit, no worries—you can return it for a full refund of the purchase price.

How do returns work?
- Live in metro Sydney, Melbourne, Brisbane, Adelaide, Canberra, or Perth? If you're returning a larger item like a mattress, bed base, or sofa, we’ll pick it up for free.
- Outside those areas? You’ll still get the 120-night trial, but return shipping isn’t covered. You’ll need to drop your return off at one of our Koala Fulfilment Centres (located in Sydney, Melbourne, Brisbane, Adelaide and Perth).
- Returning smaller items like pillows, homewares, and sheets? We’ll send you a free return label so you can pop them in the mail.

Too easy.

How does the 120-night trial work?

Your 120-night trial starts the day your Koala product arrives—no activation needed! Take your time to sit, sleep, and stretch out to see if it’s the right fit for you. If you’re not feeling it, no worries—just let us know within 120 nights, and we’ll give you a full refund of the purchase price.

If you’re in metro Sydney, Melbourne, Brisbane, Adelaide, Canberra or Perth, we’ll pick up larger items like mattresses, bed bases, and sofas for free.

For regional and rural areas, the trial still applies, but return shipping isn’t covered, so you’ll need to drop your return off at one of our Koala Fulfilment Centres located in Sydney, Melbourne, Brisbane, Adelaide and Perth.

For smaller items like pillows, homewares and sheets, we’ll send you a free return label so you can pop them in the mail.

No stress, no pressure—just time to figure out if it’s right for you

In what condition do you accept returns?

We want you to get the most out of your trial period, so snuggle in! While reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can give them a second life!

All returned products are thoroughly cleaned and assessed before either being sent to the Koala Second Home for resale, donated to those in need through charity partners or recycled (for example, components of our mattresses can be recycled into carpet underlay)..

Do I need to pay before the 120-night trial is over?

Yes, you’ll be charged for your product at checkout, but if you decide it’s not the right fit, you can return it within 120 nights for a full refund of the purchase price.

How do I return something?

For returns within the 120 night trial and products under warranty, let our customer service team know via the Contact Us page on our website and provide:

  • Your full name
  • Order number
  • Product
  • A summary of your reason for return

We will get back to you as soon as we can!

Before returning your item, disassemble your furniture or fold your mattress in half (like a taco!) and wrap in plastic for protection. Don't worry, if you have lost your original plastic wrap, we can arrange more for you. Finally, place your order number on a piece of paper and attach it to the outside of your wrapped product.

For large furniture items (mattress, bed base, sofa) in metro areas of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth, we’ll organise a suitable time frame for us to pick it up from you. This is a free pick up service. Outside of these cities, we'll ask you to ship the product back to your nearest returns depot.

For pillows, homewares (not including Rugs) and sheets, we’ll give you a replied paid address for you to mail back your product to us.

What do you do with returned products?

When a Koala product is returned it is cleaned and assessed. It is then either sent to the Koala Second Home, donated to those in need through our charity partners, or recycled (for example, components of our mattresses can be recycled into carpet underlay).

How long will it take to receive my refund?

Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.

I bought my Koala product from my friend. Can I return it for a refund?

No, our 120-night trial is provided to the original purchaser only, and aren't transferable.

How do I submit a request for a 120 night return?

Click here to kick off your return.

Where is my nearest Koala Customer Order Fulfilment Centre?

New South Wales

Koala Second Home (ex Bunnings) - Reception1 Kellicar Road, Campbelltown, 2560, NSWMonday-Friday, 8am-4pm.

South Australia

CTI Adelaide - Reception, 122-132 Purling Avenue, Edinburgh, 5111 SAMonday-Friday, 9am-4pm.

Queensland

CTI Brisbane, Door 1B, 145 Tile Street, Wacol, QLD, 4076Monday-Friday, 9am-4pm.

Western Australia

CTI Perth - Reception, Door 6 / 26 Wellard Rd, Bibra Lake, 6163, WAMonday-Friday, 9am-4pm.

Victoria

IFC Melbourne - Reception, DOOR 8, 35 Jordan Cl, Altona, 3018, VICMonday-Friday, 9am-4pm.

Start your 120-night trial return

visit my account
Showroom with assorted couches in light grey and blue hues. Text overlay reads "koala second home, furniture recovery & factory outlet."

Where do 120-night trial returns end up?

While you're free to buy something more to your taste or keep the cash after completing your 120-night trial return, you can do so safe in the knowledge that your returned product is in good hands.

We do everything we can to stop returns ending up in landfill.

All returns are cleaned and assessed before being donated to worthy charities, re-homed via Koala Second Home or recycled.

Warranties

If you reckon your product might have a defect and you're the original buyer, click here to contact us so we can sort this out for you quick smart.

When you get in touch, photos can really help us understand your issue, so it's recommended that you're with your product. This helps us to speed up your claim.

Learn more

What are you going to try for 120 nights?