If you reckon your product might have a defect and you're the original buyer, click here to contact us so we can sort this out for you quick smart.
When you get in touch, photos can really help us understand your issue, so it's recommended that you're with your product. This helps us to speed up your claim.
120-night trial and easy returns
Try any koala product for 120 nights. If you don’t love it, ship it back and we’ll give you a full refund. In most areas of Sydney, Melbourne, Brisbane, Perth and Adelaide we offer free returns - reach out to our team for more info!
how it works
unbox and jump in bed
It takes time to get to know our products, so play, sleep and dream with our products for up to 120 nights before you give your verdict.
don't like it? let us know
Contact us to organise a hassle-free return.
send it back
In most areas of Sydney, Melbourne, Brisbane, Perth and Adelaide, we offer free returns! Otherwise, we’ll get you to send it back to the nearest depot. Reach out to our team for more info!
we’ll refund every cent
Once we’ve received your return, we’ll give you a full refund.