Compare our delivery options

  • Standard delivery

    The best option if you need your furniture delivered fast. Standard delivery is recommended for smaller items that you can carry and assemble yourself.

    Delivers to: Australia-wide

    Services:

    • Delivered to your front door
    • Choose a specific date & time for your delivery (due to size, some products are only available with an all day delivery window)
    • Saturday morning delivery for an additional $70
    • If you're not home, we'll leave your order in a safe place

  • Room service

    Opt for Room service if you would like your order delivered to a specific room in your home. Perfect for large orders like Sofa Beds and large size mattresses

    Delivers to: Sydney, Melbourne, Brisbane, Adelaide, Perth

    Services:

    • Delivered to your room of choice in your home
    • Choose a specific date for your delivery

  • Premium service

    Enjoy your new purchase without needing to lift a finger. We'll deliver to your room of choice, as well as take care of the assembly, rubbish removal recycling.

    Delivers to: Sydney, Melbourne, Brisbane

    Services:

    • Delivered to your room of choice in your home
    • Assembly of all ordered furniture and mattress items
    • Removal of all packaging for responsible recycling
    • Does not include old furniture removal

Fast & flexible delivery

All mattresses come free of delivery charge.

For orders in metro areas (Sydney, Melbourne, Adelaide, Brisbane, Perth), any order that includes a mattress will get free standard delivery for the full order.

For metro areas, order before 3pm on weekdays for same day delivery.


Please note the same day delivery service is only available when your product/s is currently in stock, not on pre-sale and is subject to availability. Different rates apply when you select premium delivery.

Need a change to your delivery?

If you need to make a change to your delivery location, date & time - we’ve got you covered. Koala offers a completely hassle-free way to make not only update your delivery date & time, but also update your contact & address details to your order before they’ve shipped.

Just sign up, or login, to your account and click into your order and select any of the options that you need.

  • Weekend metro delivery

    Saturday delivery is available for an additional $70 flat charge when you select standard delivery. Saturday delivery is not currently available for our premium delivery service.

  • Free small item delivery

    Delivery is FREE for all small items (bedding, linen, cushions & throws) when you select standard delivery.

  • Regional and rural areas

    It takes us a bit longer to reach you, so you'll receive your delivery in 10-15 business days. The good news is, the closer you are to one of our fulfilment centres (Sydney, Melbourne, Brisbane, Adelaide, Perth), the sooner you'll receive your order.

...I got premium delivery and everything was quick, painless and easy!

Fiona L.

Any Questions?

Frequently asked questions

If I return my furniture product under the 120-night trial, will I get a refund on the delivery fee I paid?

If I order a small item only, when will I receive my delivery?

If I have a warranty issue with my product, will I have to pay for the return delivery fee?

If I am paying for delivery, can I receive my product quicker?

Can I pay more for express delivery?

It is saying I am ‘regional’ but I consider myself ‘metro’, who dictates these categorisations?

Why are delivery charges different for metro and regional/rural areas?

Standard delivery pricing

Category Metro Regional* Rural*
Mattresses Free delivery Free delivery Free delivery
Bedding, linen & pillows Free delivery Free delivery Free delivery
Cushions & throws Free delivery Free delivery Free delivery
Sofa Beds $85
• 5pm - 8pm delivery: $95
$89-$275 $300-$350
Sofas, armchairs, chairs & ottomans $85
• 5pm - 8pm delivery: $95
$89-$350 $125-$500
Rugs $35 $85-$100 $125-$150
Bedside & side tables $35 $30-$89 $50-$75
Bed frames, cots & storage $85
• 5pm - 8pm delivery: $95
$89-$175 $125-$250
Desks, coffee & dining tables $85
• 5pm - 8pm delivery: $95
$89-$100 $125-$150

*Regional & rural delivery fees are charged per item