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Why do so many people buy a Koala mattress?

Ditching the crappy, old mattress

In a survey of Koala’s customers we found that 35% of customers had aches/pains from their previous mattress, 27% had an expired mattress, 15% moved home, and 13% wanted to upsize their mattress. Most commonly, Koala customers wanted to get away from their uncomfortable spring mattress which dug into their backs (73%).

To make ditching the decaying, uncomfortable, and old mattress easier we even partnered with Soft Landing in Sydney, and in Melbourne. Soft Landing picks up the old mattress, breaks it apart, and recycles the components!

If you opt to get a Premium Delivery with Koala, our two man crew will not only deliver, and assemble your Koala bedroom products but also remove the packaging, and old mattress, and bed base then bring it to get recycled.

120 Night Risk Free Trial

The idea of getting only a few minutes in store to try a mattress you’re supposed to sleep on every night for 10 years makes us cringe. No way is a few minutes enough time to find out if it’s right for you. That’s why we give every single one of our customers for every single one of our products 120 nights to try it in the comfort of their own home!

Customer @belle.gonsalves

That’s right – 120 whole nights you can sleep, snuggle, and share a bed to see if the Koala mattress is the perfect mattress for you. If it’s a match made in heaven – keep it! If not, no hard feelings mate we’ll give you a full refund.

And don’t worry, we NEVER resell our used mattresses.We’re partnered with over 20 charities across Australia who take our returned products after we’ve thoroughly cleaned them. G


We think a great mattress should be simple, supportive, and affordable for every Aussie. That’s why the Koala mattress is priced 1/3 of the price of traditional mattresses you can find in brick, and mortar stores! To make it even more affordable, we offer payment plans through Zip Money, Zip Pay, and Afterpay so you can pay as little as $10 a week with 0% interest. Find out more here!

Customer @simply_ours_

Free Weekday Delivery Australia Wide

If you’ve had a bad night sleep, last thing you want is to wait a few weeks, and waste a bunch of money to get a mattress delivered. That’s why we offer FREE 4 hour delivery on weekdays for most areas in Australia. You can find out if you’re in a 4 hour zone here. If you are outside of these areas, we’ll deliver it within 1-5 business days.

Good for the environment, and good for you

The Koala Mattress is a high quality Australian made mattress that is made with GECA certified foam to ensure a lower impact on human health, certified very low VOC emissions, no heavy metals (such as lead or mercury), no phthalates, and made without ozone-depleting substances (methylene chloride).

Customer @sapphiroula_

We love animals so much that we’re an official partner with the WWF, and adopt a real Koala with the purchase of every mattress or bed base, and a turtle with the purchase of a sofa.

Highly Recommended

It’s no secret that Koala sells Australia’s highest rated mattress which is based off the average rating from Yotpo, Product Review, and Google Reviews. In fact, on Yotpo alone Koala’s mattress has nearly 14,000 5 star reviews as on December 2018. That’s 14,000 REAL Australian customers who loved their mattress so much that they gave it 5 stars on a third party review website.

Koala highly regards the feedback of it’s customers, and we read every single one! A bunch of changes have actually been made to our products, and the way we work based off customer feedback. Customer reviews are an integral part of the Koala mattress success. We even have a referral program for our customers called Friendbuy which you can access at where we encourage customers to share their feedback of their recent Koala purchase, and give their friends, and family a generous 10% off everything discount!

Customer @wethe_wildones

And Koala isn’t alone. In a 2015 Neilsen global study, 85% of people highly valued the reviews of their friends, and family followed by 70% of people highly valuing opinions posted online.

Unmistakably comfortable and supportive

And why do we have so many amazing 5 star reviews from real customers? Because it’s so bloody comfortable! But it’s not padded with unnecessary layers to jack up the price, sweaty layers of latex, or deforming layers of memory foam. The Koala Mattress is made of two layers – one high density layer for optimal spinal support, and a top layer called Kloudcell that stays cool, and makes you feel like you’re floating on a cloud. Find out more about how we designed the Koala Mattress here!

Bernice Averion is a Growth Marketer, Influencer Marketing Specialist, and lifestyle blogger. | Instagram @bunnybernice | Blog

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